Refund Policy

Payment

Full payment for your session is collected at the time of booking. There are no partial holds, deposits, or pay-later options. Your card is charged the full session price the moment your booking is confirmed.

Cancellation windows

Refunds are based on how far in advance you cancel, relative to your booking's start time:

• More than 48 hours before your session: 75% of what you paid is refunded to the original payment method. The remaining 25% is kept as an administration fee.
• 48 hours or less before your session: no refund.

The 48 hour mark is exact, and a cancellation made at exactly 48 hours falls into the second window. On a $120.00 booking cancelled three days ahead, $90.00 is returned and $30.00 is kept.

A booking you have not paid for yet is cancelled free of charge: there is no administration fee on money we never took.

Weather and facility closures

If we cancel your session, whether for severe weather, a power outage, an equipment failure, or any other facility-side closure, you receive a full refund to your original payment method regardless of how close to your session the cancellation happens. We will also try to offer you a rebooking option first.

How to cancel

Cancellations and reschedules are processed by phone only, not by email or through the booking widget. Call the front desk and a staff member will confirm your cancellation and start the refund where applicable.

Refund timing

Approved refunds are returned to the card or payment method used at checkout and are typically processed within 5 to 10 business days, though your bank or card issuer may take a few additional days to post the credit to your statement.